Questions and answers about your holidays
(Booking, arrival and stay at the Sporer Alm)
Information about your booking & arrival
In the high season, the minimum stay is 7 nights.
In the low season we rent our Almchalets from a minimum stay of 2 nights (short stay supplement € 100,00)
By e-mail or simply online via the offer you have received from us by e-mail. Click on the link “View offer and accept” and all further steps will then take place via our booking tool.
Deposit:
In order to fix your reservation, we ask you for a deposit of 40% of the total rental amount, within 10 days to our bank account.
Bank: Raiffeisenbank Mayrhofen und Umgebung
Account holder: Sporer Andreas & Christina Sporer Alm
IBAN: AT97 3627 4000 0020 9767
BIC: RZTIAT22274
You can conveniently transfer the entire amount in advance or pay directly on site at the reception.
We accept the following methods of payment:
Cash, Maestro (Bankomat), Visa or MasterCard
The cancellation terms according to Austrian hotel regulations apply:
- up to 1 month before the date of arrival 40% of the total package price;
up to 1 week before the day of arrival 70 % of the total package price;
in the last week before the day of arrival 90 % of the total package price.
For a more comprehensive insurance cover we recommend the conclusion of the “Europäische Reiseversicherung” (Austrian travel insurance) incl. Corona protection.
In Austria, winter tyres are compulsory in the winter months from 1 November to 15 April. We highly recommend that you take snow chains with you.
Questions about your stay at the Sporer Alm
Check-In
Our chalets are ready for occupancy from 16:00. Our reception is open on the day of arrival between 16:00 and 19:00. Please let us know if you wish to arrive at a different time.
Check-Out
We ask you to leave your chalet free for our cleaners by 10:00 am on the day of departure. We attach great importance to a very thorough cleaning and are sure that this is also in your own interest.
Late Check-Out
Departure 12:00 on request. Surcharge € 50,00
The Sporer Alm is located in the immediate vicinity of the middle station of the Rosenalm cable car.
You can comfortably start your skiing adventure directly from the chalet. The valley run (which is always prepared as long as there is enough snow) is accessible for experienced skiers via the meadow slope 150m away.
Public transport:
The bus stop (free ski bus) is only 200 metres from the Sporer Alm.
By car
“virtually around the corner”
In a few minutes drive you reach the car park at the middle station of the Rosenalmbahn – Zillertal Arena.
Each chalet has a fully equipped kitchen with dishwasher, fridge with freezer compartments, Nespresso coffee machine (incl. coffee capsules), kettle, toaster, plate grill, hand blender with various attachments, pots, crockery, cutlery, glasses, …
Small practical extras: salt, pepper, sugar, coffee, a selection of hand-picked organic teas as well as washing-up liquid, dishwasher tablets, kitchen roll, tea towels and toilet paper are available.
Our tip: In summer, Weber grills, charcoal and lighters are ready for you!
We use products from farmers and producers from the immediate region.
In your fridge you will find milk, butter and farm eggs.
Antipasti alpin (welcome snack with wood oven bread)
homemade jam, Zillertal honey, a selection of teas, sugar, salt and spices.
In addition, each chalet has its own wine and beverage fridge with selected Austrian wines and sparkling wines, as well as Zillertal beer. Mineral water and other non-alcoholic drinks are also in stock. We can also stock your drinks fridge individually on request. The drinks will be charged at check-out.
Details can be found in the Kuliarik or drinks folder in your Almchalet!
Every morning, fresh bread or rolls from the local bakery are delivered directly to your chalet door on request.
When you check in, you will receive an order list and an order hotline. This allows you to conveniently order on site by phone or via WhatsApp (daily until 11.00 a.m.).
On the first morning, you will automatically receive fresh bread as part of your breakfast cistern, which is one of our inclusive services.
The bread rolls are included for the entire stay.
Please let us know in advance if you need a baby cot or high chair.
Our chalet village is only 15 minutes away by car from the centre of Zell am Ziller, where you will find several supermarkets and shopping facilities. Many basic foodstuffs such as milk, farm eggs, cheese, meat and various types of sausages are available from local farmers (e.g. Enzianhof, which is only 1.5 km away from the Sporer Alm). If you wish, we can also fill your fridge individually. Please just let us know your wishes and preferences in advance.
Your four-legged friend is welcome at the sporer alm. There is a charge of € 25.00 per day for your dog’s stay. Out of consideration for our guests, we ask you not to bring your dog into the bedrooms. Our furnishings and upholstered furniture are of very high quality and we therefore ask you not to let your pet sit or jump around on our furniture.
We are happy to provide a food bowl and towels for your dog.
Please note: Leashes are compulsory in the entire outdoor area and in the alpine terrain!
For safety reasons, smoking is NOT allowed in the chalets! However, there are ashtrays in the outdoor area.