Cancellation policy

The last few years have been a challenge for guests and landlords. In order not to limit the planning security, we have adjusted the cancellation conditions as follows. Unfortunately, we can no longer offer free cancellations at short notice. If you are unable to plan for the long term, we recommend that you only book when you have a fixed holiday date.

In any case, we advise you to take out travel insurance at the time of booking so that you can look forward to your holiday with peace of mind.

If you have any questions, please do not hesitate to contact us.

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Cancellation fees according to Austrian hotel regulations
  • up to 1 month before the date of arrival 40% of the total package price.
  • up to 1 week before the day of arrival 70 % of the total package price.
  • in the last week before the day of arrival 90 % of the total arrangement price.
Austrian Travel Insurance

It is not uncommon for things to turn out differently than you think and the booked holiday has to be cancelled or prematurely interrupted.

We would like to spare you the associated costs and hassle. We therefore recommend that you take out hotel cancellation insurance from Europäische Reiseversicherung (including free Covid cover).

You can take out the insurance easily, quickly and online here:

Familie Sporer
Rohrberg 107
6280 Rohrberg/Zillertal

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